The New Service Benchmark

Mike Woodall joined Allport as operations director two years ago. "I was immediately impressed by the efficiency of the air freight operations. But the sheer volume of shipments concerned me. I could not help but wonder at what stage control systems might start to creak."

Mike had first hand experience of Allport supply chain management solutions from his time at Toshiba and NEXT. "Because ediTRACK provides a model of any linear process, events and participants I knew it would create the environment to plan resource allocation and support the perfect air freight operation, within pre-determined performance criteria."

Now that the system has finished testing and is in use, what does Mike think? "What I really like about the Process Management Control system is it's exception management capability that flags up those jobs that are late, or have failed to complete designated critical processes - escalating those exceptions through supervisor, manager and ultimately to me. This function allows us to focus attention directly to issues which are about to, or have, fallen outside our quality criteria and try to get them back on track by prioritising the remaining processes. And because those jobs that conform require no intervention, we can process many more shipments without the need for additional resource. 15% this year with at least a further 10% next year."

"For the customer it's the security of knowing that the service benchmark we set internally is based on 'Best Practice', matching and - most of the time - exceeding their expectations."